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What are the benefits to me?

Using your smartphone, tablet, or other internet connected device, you will be able to sub-mit requests directly to our clinical team. The team will then triage your request and re-spond via Anima to offer the most appropriate solution. This could include written advice and signposting, the prescribing of medication, or the offer of an appointment at an appro-priate time. If your request is submitted before 3pm we will aim to respond on the same day.

• You can provide all the information that the practice requires to help you, without waiting on the phone
• You will be asked questions based on your concerns but without the medical jargon
• You will have the most appropriate and qualified clinician respond to your request, meaning you get the best help at the best time
• You will be able to log onto the dashboard to see the outcomes of your past requests.

How do I register for an Anima account as a patient? 

Register for an Anima account here 

You only need to do this once. 

The Anima homepage will ask you to create an account using your email address, or if you have the NHS App you can login using these credentials.  

What if I don't have a smartphone or internet access?

You can still contact the surgery via telephone or in person. The reception team will input your request into Anima on your behalf and you will then be contacted later that day or, for non-urgent requests, a few days later with a notification of an outcome or offer of an appointment.

How do I make a request?

Once you have created an account, you will have access to the Anima dashboard. From here, you can click on ‘Submit request’ to start a new online request. You will be asked some questions about your concern. Please complete these with as much detail to ensure you can be seen by the correct clinician.

What happens to my request once I have submitted it?

Your request comes into the surgery to be reviewed by one of our GPs. We will then contact you with the outcome of your request. This may be a phone call with a clinician or a face-to-face appointment. If your request is related to an admin query, we will pass your request to the most appropriate member of the team. 

You will receive a reply from Anima when we have completed your request. You will be able to see this by logging into your Anima account, and you will also be notified by text and email. 

How do I see requests I have already submitted?

By logging into your Anima account. You will see a section called ‘My requests’ and in here you will be able to see all open and closed requests and any appointment invitations we may have sent you. 

What are the benefits to using Anima to the practice?

As a practice, Woodcote Medical will benefit because:

• We will be able to see your request in a clear and structured format.  
• We will have more information about your concern so that we can refer you to the correct person quickly. This means that you will get a quicker response to your request.  
• Your requests will come into us with a rating so we can prioritise the urgency of your request.  
• By increasing the efficiency of our triage process we hope to reduce the wait for routine appointments 

Where do I get more information?

Visit Anima Support