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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self-Help
Your pharmacy can advise you on minor illness without the need for an appointment. Please speak to a pharmacist first.
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't be asked to make a purchase. Every pharmacy has a consultation area for you to talk about your symptoms in private if you prefer.
Self-Help
There is help and support available from many National and Local Organisations.
Request an Appointment
To request medical help, you will be asked to complete an online request via Anima. All requests will be reviewed by a GP who will ensure you receive the care you need from the most appropriate clinician. If you do not have online access, please follow the instructions below.
Submit a request via Anima
anima
Submit a medical or admin request online and get the help you need - without waiting for an appointment.
After you have submitted your request, please keep your phone or computer nearby as the GP will be in contact to arrange an urgent or routine face-to-face appointment, a phone call or signpost you to another provider.
Contact the Practice
If you do not have internet access or a smartphone/tablet or computer, you can call our reception team on 020 8763 5620 who will fill out the Anima form on your behalf. Please be aware that our reception team will ask you the same questions as those on the online form.
Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
Appointment is in more than 24 hours
anima
Submit a medical or admin request online and get the help you need - without waiting for an appointment.
If your appointment is more than 24 hours away and you need to cancel, please submit your request via Anima.
Alternatively, you can cancel your appointment online using the NHS App or you can respond to your SMS appointment reminder with the word “CANCEL”.
If you have an Enhanced Access appointment on a Friday evening or Saturday that you wish to cancel, please phone 020 3727 5357 (Option 4)
Appointment is in less than 24 hours
If your appointment is in less than 24 hours’ time, please call us on 020 8763 5620 and select option 3. Please leave a message with your name and the date/time of the appointment that you wish to cancel.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is costly to the NHS and detrimental to the health of our other patients.
If you have an Enhanced Access appointment on a Friday evening or Saturday that you wish to cancel, please phone 020 3727 5357 (Option 4)
Out of Hours
Self-Help
Help and support available from many National and Local Organisations.
Your Local Pharmacist
Your Local Pharmacy can offer health advice without an appointment free of charge.
Enhanced Access
Appointments are available through our Primary Care Network and are bookable by phoning Reception on 020 8763 5620. The Saturday clinic is held at our Purley Surgery.
Appointment times include:
- Friday Evenings: 6:30pm to 8pm
- Saturdays: 9am to 5pm
If you have an Enhanced Access appointment on a Friday evening or Saturday that you wish to cancel, please phone 020 3727 5357 (Option 4)
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.